Logging into Freshservice - Troubleshooting

If you're having trouble logging into freahservice, try addressing the following:

To log in for the first time, you must be connected to the company network, either physically in the office or via the VPN
If you are presented with a login box, your username is the name you use to log in + @groset.com.au (eg: john.smith@groset.com.au)
By default you will be logged into the account which is logged into Windows. If you need to log into a different account, you need to open an incognito mode tab

If you're sitll having trouble logging in, please send an email to the helpdesk or phone the IT support line on 03 5777 7977