How to add a shared mailbox in the Outlook App for iOS and Android
Shared mailboxes need to be added to your app once the IT dept has granted you access to the mailbox - they will not appear automatically as they do on the desktop version of Outlook.
- Tap on your profile picture in the top left to open the menu
- Tap on the Mail + icon
- Tap 'Add Shared Mailbox'
- Type in the email address of the mailbox and tap Add Shared Mailbox
- To switch between your personal mailbox and the shared one, tap on the profile picture as in step one. Note that the globe icon will show all mail from all mailboxes combined